Refunds and Exchanges

***Customized items are not refundable, however; revisions will be acceptable****

**Jewelry Sets are not refundable**

• Shipping charges are non-refundable.
• Any standard item that is purchased from our website can be returned for a  refund or exchanged within 10 days of receipt.
• Returned items must be packed carefully and shipped in original packing boxes or similar quality.
• It must arrive to us in good condition.  If the flowers arrive to us in poor condition or if they smell like smoke, no refund will be issued.
• If your flowers are returned to us in used or poor condition, we will not issue a refund.
• We do not provide for return shipping.
• A 20% restocking fee will apply to any standard returns.

Please notify us for the return address via email: bouquetsbynicole@yahoo.com, and be sure to the include a copy of the original invoice.