*****Customized items & Jewelry Sets are not refundable, however; revisions to bouquets will be acceptable********
- Shipping charges are non-refundable.
- Postage for revised bouquets has to be paid by customer. (Return and reship postage)
- Any standard item that is purchased from our website can be returned for a refund or exchanged within 10 days of receipt.
- Returned items must be packed carefully and shipped in original packing boxes or similar quality.
- It must arrive to us in good condition. No missing flowers. If the flowers arrive to us in poor condition or if they smell like smoke, no refund will be issued.
- If your flowers are returned to us in used or poor condition, we will not issue a refund.
- We do not provide for return shipping.
- A 25% restocking fee will apply to any returns.
Please notify us for the return address via email: firstname.lastname@example.org, and be sure to the include a copy of the original invoice.